Turn Incoming Calls Into Commi$$ion$!

FACT: There is a shrinking pool of buyers.

FACT: It costs a LOT of money to make your phone ring.

FACT: Every customer that gets away COSTS YOU MONEY!

You have less than 3 minutes to convince a caller that you are trustworthy and knowledgeable. If you can't do that, the customer calls someone else.

This program demonstrates specifically: 

	That customers "shop rates" because they don't know what else to ask!
	What customers hear when they call a company like yours!
	What customers really want and really need!
	How you can make customers understand that you are different!
	How you can make customers understand that you are better than the competition!
	How you can close the sale, have happier customers and make more money!

In this highly interactive skill-shop you will hear LIVE CALLS, experience the customer's point of view, and learn new approaches that will re-focus the customer's attention from price to service.

A note from Linda Brakeall: It is fascinating to hear what the customer hears and to actually experience the dead time on hold. Listen to the jargon-answers that make perfect sense to anyone in the trade but sound like a foreign language to a customer! It's not hard to make the little changes in behavior, language and MIND SET that make a huge change in the bottom line. Let me show you how!"